Sub-Contractor Service Level Agreements define the performance commitments, response times, and support levels that Company provides when delivering managed services through Alliance Partners to Beneficial Clients.
These SLAs are subject to the Prime Contractor Managed Services Agreement and establish clear expectations for service delivery in alliance partnership arrangements.
Available SLA packages:
- Bronze SLA
- Silver SLA
- Gold SLA
- Platinum SLA
- Diamond SLA
Content in this Section
- Bronze Sub-Contractor SLA Package
Standard service level agreement for alliance partner managed services
- Silver Sub-Contractor SLA Package
Enhanced service level agreement for alliance partner managed services
- Gold Sub-Contractor SLA Package
Premium service level agreement for alliance partner managed services
- Platinum Sub-Contractor SLA Package
Enterprise service level agreement for alliance partner managed services
- Diamond Sub-Contractor SLA Package
Ultimate service level agreement for alliance partner managed services