Services in Scope
This document outlines the services included in Bedrock IS retainer agreements and defines what is covered under standard retainer arrangements.
Overview
Our retainer agreements provide clients with predictable, ongoing access to our services and expertise. This document clarifies which services are included in the base retainer and which may require additional arrangements.
Standard Retainer Services
Strategic Consulting
- Technology strategy development
- Architecture review and planning
- Vendor evaluation and selection
- Technology roadmap planning
Technical Support
- Help desk and technical support for covered systems
- Incident response and troubleshooting
- System monitoring and maintenance
- Regular health checks and assessments
Project Management
- Project planning and coordination
- Resource allocation and scheduling
- Progress tracking and reporting
- Risk management and mitigation
Services Requiring Additional Arrangements
Certain services may require separate project arrangements or additional billing:
- Large-scale system implementations
- Custom software development projects
- Major infrastructure upgrades
- Third-party vendor management (beyond advisory)
Service Level Agreements
Details about response times, availability, and service quality commitments are defined in the individual retainer agreement.
For more information about retainer terms, please contact your account representative.